Shipping Policy
Shipping Policy – soko.tz
Welcome to soko.tz (www.soko.tz). By placing an order through our website, you agree to the terms outlined below. Our goal is to provide a smooth, reliable, and hassle-free shopping and delivery experience for all our customers.
1. Delivery Coverage
We offer door-to-door delivery for all orders across Tanzania and for products shipped from Dubai.
2. Shipping Costs
All shipping costs are already included in the product prices listed on our website. There are no extra shipping charges at checkout. What you see is what you pay — simple and transparent.
3. Delivery Timeframes
3.1 Local Delivery (Within Tanzania)
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All in-stock items are delivered within 2–3 business days.
3.2 International Delivery (From Dubai)
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Products below 2kg: Estimated delivery in 5–10 days.
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Products above 2kg: Shipped via sea cargo with an estimated delivery time of 45–60 days.
4. Customs & Duties
No need to worry about customs duties or import taxes — we handle all customs processes for you. Your order will arrive at your doorstep without any additional paperwork or hidden costs.
5. Returns & Refunds
If you’re not satisfied with your purchase, we accept returns under the following conditions:
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Return request must be made within 15 days of receiving the item.
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The product must be unused, in its original packaging, and in resellable condition.
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To initiate a return, please contact our support team.
Please note: Return shipping is at the customer's expense. Refunds will be processed as store credit or a replacement, based on your preference and product availability.
6. Order Issues & Support
If you have any issues with your order or delivery, our customer service team is here to help.
?Dar es Salaam Office Support:
? Email: support@soko.tz
? Phone/WhatsApp: +255 621 178 713 / +255 752 861 352
Feel free to reach out to us via call, message, or WhatsApp for fast assistance.
7. Tracking & Updates
Once your order is dispatched, you will receive tracking details by SMS, email, or WhatsApp to follow your delivery status in real-time.
8. Cancellations
Orders can be cancelled any time before dispatch. If your order has already been shipped, please refer to our return policy.
We appreciate your trust in soko.tz. If you have any questions, please don’t hesitate to reach out to us!
