Shipping Policy

At Soko, we are committed to delivering your orders quickly and safely. Please review our shipping policy below for details on how we process and ship orders.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available).

Shipping Time

Estimated delivery times may vary depending on your location.

• Dar Es Salaam: 1–3 business days
• Other regions in Tanzania: 3–7 business days

Delivery times may occasionally be affected by factors such as weather, courier delays, or high order volumes.

Shipping Costs

Shipping fees are calculated at checkout based on your location and the size of your order. Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

If tracking is available for your order, you will receive a tracking number once your package has been shipped.

Incorrect Shipping Address

Please ensure that your shipping address is correct when placing your order. Soko is not responsible for orders delivered to incorrect addresses provided by the customer.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery time, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: supportsoko@gmail.com
Phone: +255 621178713
Address: Uhuru/Sikukuu Street, Dar Es Salaam, 36125, Tanzania